SAB Distribution Supervisor Wanted

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locations

SAB Ga-Rankuwa Depot

time type

Full time

posted on

Posted Today

job requisition id




Job Purpose


The key purpose of this role to is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by 

exploiting delivery mode opportunities.


Key outputs and responsibilities:

Delivery Productivity Management 

  • In trade coaching with errant offenders on MBFU, refusals and OODD 
  • Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes. 
  • Master Data verified for accuracy 
  • Carry out in-trade Owner Driver standard verification 
  • Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary 

Quality Management

  • Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it. 
  • Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked 
  • and implemented 
  • Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimize issues 

Capacity Occupation and Refusal Management 

  • Establish SLA with 2DCP on Capacity Occupation daily optimization
  • Ensure that appropriate communication channel in place and action plans have been developed to track Refusals 
  • Ensure return policies are in place and they cover all items and they are adhered to and updated. 

Support Service Social Systems 

  • Establish routines to with CXC to track performance 
  • Create an environment that allows for cross functional learning and integration

Profile:

  • Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics 
  • 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics 
  • Valid Code 08 Drivers License 
  • Proficiency in Microsoft Office 
  • SAP experience will be preferred 
  • Knowledge of customer service principles 
  • Demonstrates reliability 
  • Good interpersonal skills / builds good relationships 
  • Ability to work under pressure 
  • Verbal ability and communication skills 
  • Excellent self-management and planning skills 
  • Strong achievement orientation